Congress Secretariat:
Secrétariat des congrès:

Väike-Turu 8, 51004 Tartu
+372 740 4095
oidfa2020 [ät] publicon.ee
www.publicon.ee

 

 

FAQ

REGISTRATION

  • I have registered for the congress and received the invoice to my e-mail. I have already paid it, but have not received confirmation stating that my payment has been received. Is everything in order with my payment?
    When the payment has been made, the system will not send out an automatised confirmation letter. The payments are being checked regularly and the delegate services will personally contact the delegates whose payments have not arrived on time. If you have registered, received a letter with your registration data and paid the invoice, your registration will be confirmed automatically.
     
  • Can I pay several invoices with one bank transfer?
    Yes, you can pay the registration and accommodation invoices or the registration invoices of you and your colleagues in a single transfer - it is important to write all invoice numbers in the payment description.  
     
  • Can we share bank transfer fees?
    The participant needs to pay all bank transfer fees, including the correspondent bank fees. If you say that bank fees should be divided, a smaller amount will reach the secretariat and you will need to cover the extra fees later. 
     
  • What does the registration fee include?
    The full registration fee includes entrance to the lectures and exhibitions, visiting the museum during all three congress days, a congress bag, possibility to participate in courses, tours and dinner, to vote for the Congress Prize and Most Popular National Stand. If you pay the full fee, do not register for one-day exhibition passes. Meals for each day can be bought separately in the registration form.
     
  • What do I do if I am eligible for a discounted fee?
    If OIDFA has confirmed that you are eligible for a discounted fee, please register first and then send an e-mail to oidfa2020@publicon.ee. The registration form does not take discounts into account automatically, therefore the secretariat will check the amount of the discount and will send you an updated invoice via e-mail. 
     
  • What events can my accompanying person attend?
    An accompanying person can be registered for the Gala Dinner and Lace Tour in the same registration form as the main participant. The accompanying person can buy one-day exhibition tickets. The catering area is located inside the lecturing area that accompanying persons do not have access to, therefore meals cannot be bought. Other events are also available for main participants only.
  • I have registered for the congress, but unfortunately, I am not able to attend. Is it possible to get a refund for my participation fee?
    Please find the cancellation terms here. Name changes are free of charge. If you have found yourself a replacement, please inform us by writing to oidfa2020@publicon.ee

HOTELS

  • Is breakfast included?
    Yes, all room rates booked through this website include breakfast.
     
  • Will I get a voucher for the hotel?
    You don't need a separate voucher. Before the event, we will send the hotels a list with rooms booked through us, so at the reception desk you can just say your name. If you wish, you can bring along the invoice that was automatically sent to you via e-mail after making the booking.
     
  • What happens if the payment deadline has passed but I have not yet paid the invoice? 
    Please contact the congress delegate services as soon as possible via oidfa2020@publicon.ee. The delegate services have the right to cancel unpaid and overdue bookings, but before the cancellation you will get an e-mail with a reminder that the invoice has not been paid.
     
  • It turned out that I cannot participate in the congress. Can somebody else use my booking?
    Yes, name changes can be made up to 2 days before the first booked night. If you have found yourself a replacement, please inform us by writing to oidfa2020@publicon.ee
     
  • It turned out that I cannot participate in the congress. Can I get a refund for the accommodation I booked?
    Please find the cancellation terms here.
     
  • When I book my hotel room through this website, what are the check-in and check-out times?
    All bookings have the same check-in and check-out times as apply for all guests of that hotel. You can find the exact times on the websites of the hotels.